IT Helpdesk Support (Level 2) (UP $2600/ 5D/ 1-3 Yrs Exp/ Geylang))

MCI Career Services Pte Ltd

IT Helpdesk Support (Level 2) (UP $2600/ 5D/ 1-3 Yrs Exp/ Geylang))

MCI Career Services Pte Ltd

Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: IT-Management, IT-Software/Development, Consumer Services

Qualification: Bachelor's / Honours

Salary: Login to view

Benefits Summary:

  • Basic up to $2600
  • 5 Days Office Hour
  • Geylang

Job Description:

  • Resolve escalated support issues from Level 1 Helpdesk
  • Diagnose and repair problems to the client's desktops & laptops via the phone, email and remote tools or in person at the user’s location
  • Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems
  • Updating of status on the tickets assigned and closure of completed cases.
  • Provisioning of IT equipment for new joiners.
  • Carry out equipment checks (including AV equipment) to ensure that these are functional
  • Update of documentation and processes to ensure that they are up to date
  • Support for VIP users

Additional Information:

  • 0-2 years experience in related deskstop support position
  • At least Nitec / Diploma in IT related field

In order to speed up the shortlisting process, qualified or interested candidates are strongly encouraged to
submit your updated resume in MS format by using the Quick Apply or Apply Now Button

Alternatively, you may also email your resume to us at [Click Here to Email Your Resume]
Our dedicated and approachable MCI consultants will get back to you soon for a confidential discussion.
Please include the following information in your resume:

  • Education background
  • Work experiences in point forms
  • Reason(s) for leaving
  • Current and expected salary
  • Date of availability / Notice Period

By Submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/ or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application

**We regret to inform that only shortlisted candidates would be notified**

Chong Shun Kee (June)
Local Staffing Division | Reg No.: R1984521
EA License No.: 06C2859

Company Overview

Our Company
MCI Investment Holding Pte Ltd is a human-centric and performance committed entity with an enterprising spirit, placing you as our main priority. Our group of companies provide support to people and organizations in realizing their true potential. We’re not just here to help, we’re here to make companies interesting.
Our Vision
To be the most advanced integrated outsourcing solutions partner by providing the highest standards of service to our clients.
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