Project Officer, Information Technology (Application Ops)

Economic Development Board

Project Officer, Information Technology (Application Ops)

Economic Development Board


Job Nature: Contract

Position Level: Experienced

Job Category: Government Sector/Civil Service, IT-Administration, IT-Management, IT-Software/Development

Qualification: Bachelor's / Honours

Salary: Login to view


About Information Technology Division

The Information Technology Division creates, implements IT solutions for EDB and provides IT services and support to EDB users.

As a Project Officer of IT Applications and Operations team, your key responsibilities include:

  • Provide day to day operational support including, but not limited, to break fixes, change implementations, service requests to cater to the business operating needs
    • Code development may be involved
    • Testing, investigating and resolving technical issues
    • Responding to queries and guide users on the usage of the systems and liaising with system owners and support team from vendors
    • Creating, maintaining and managing the relevant documentation/knowledge base/records in the system and processes related to IT services
    • Perform project management and procurement tasks
    • Ensure timely ticket resolution of incidents and service requests according to SLA and ensure proper communication to users on ticket resolution and root cause
    • Liaising with users and IT team to manage changes on IT services

JOB REQUIREMENTS

To meet the challenges of this role, you must have/be:

  • Diploma or University Degree holder in Information Technology or equivalent discipline
  • Minimum 3 years of relevant working experience
  • Experience in coding, debugging and problem-solving skills in C#, HTML5, Java, CSS, JavaScript
  • Microsoft Office Visual Basic for Applications (VBA) macro scripting skills and programming experience in OutSystems is desirable
  • Flexibility and willingness to learn new technologies as needed
  • Possess systems analysis and solution design skills
  • Highly organized and able to manage multiple projects or tasks
  • Independent, resourceful, analytical. A good team player who is proactive in identifying problems and recommending solutions.
  • Good written and communication skills
  • Preferably have experience in building web/mobile applications on OutSystems Low Code Platform, MS Dynamics 365, SharePoint
  • Familiarity with JIRA and Confluence tools is preferred
  • Experience in an agile software development environment is a good-to-have too
  • Singaporean/Permanent Resident
Company Overview

The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore.
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