Team Lead (Operations Centre)

Info-communications Media Development Authority

Team Lead (Operations Centre)

Info-communications Media Development Authority

Job Nature: Permanent, Contract

Position Level: Experienced, Manager

Job Category: IT-Administration, IT-Hardware, IT-Management, IT-Software/Development

Qualification: Bachelor's / Honours, Masters / PhD

Salary: Login to view


  • Lead and manage team of Level 1 analysts and incident responders
  • Track and manage resilience and cyber-security incidents from opening to closure
  • Review advisories and alerts drafted by L1 staff
  • Stakeholders management and escalation for major incidents and perform post mortem
  • Plan duty roster and staff development
  • Ensure proper functioning of systems in the operations centre
  • Continuous improvement of operations capability and processes


  • Background in Engineering/Computer Science/Information Security or equivalent. 
  • At least 5 years of experience with working in a Network Operations Centre (NOC) and/or Security Operations Centre (SOC) would be an advantage
  • Willing to work on 24/7 shift duties
  • Analytical and detailed
  • Good communication and interpersonal skills
  • Professional InfoComm Technology and Cyber-Security certifications such CISSP, CISM, GIAC, ITIL and CCNA/P will be advantageous.

Position will commensurate with experience.
Only short-listed candidates will be notified.

Company Overview

Info-communications Media Development Authority offers a rewarding career that gives you a front seat in the fast-changing infocomm media sector, where technology and content are shaping the way people view the world more than ever.
We offer a wide range of opportunities, where talented individuals and teams can make a difference. Whether you are developing a telecommunications policy affecting consumers or spearheading a scheme to nurture budding media talents, each member of IMDA contributes towards driving innovation, enhancing productivity for economic growth, and improving the quality of life for all Singaporeans.
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