Casual labour - Theatre Usher

Marina Bay Sands Pte Ltd

Casual labour - Theatre Usher

Marina Bay Sands Pte Ltd


Job Nature: Permanent

Job Category: Customer Service, Hotels/Integrated Resorts, Consumer Services

Qualification: Bachelor's / Honours, Masters / PhD

Salary: Login to view


JOB SCOPE

 

Summary of Key Responsibilities

 

  • Assist patrons in finding seats, lighting the way with flashlights if necessary.
  • Search for lost articles or for parents of lost children.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Settle seating disputes and help solve other patrons concerns.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Examine and scan tickets or passes to verify authenticity, using criteria such as date and time.
  • Greet patrons attending events.
  • Arrive on-time in appropriate dress for scheduled shifts (or obtain replacement if unable to work).
  • Attend Pre-Event briefings for assignment and event specifics.
  • Ability and willingness to work any assignment. (Assignments may include checking patrons’ coats and belongings, scanning tickets, escorting patrons to seats, etc).
  • Be in assigned area by designated time.
  • Understand and perform duties of assignment.
  • Monitor physical surroundings in assigned area prior to and throughout event for safety, cleanliness and functionality; notify Supervisor of concerns.
  • Respond quickly and courteously to patrons’ needs, questions, comments, or concerns with answers and/or action.
  • At event’s end, walk through assigned area retrieving lost items, booster seats, etc. and turn them in accordingly.

 

Essential Job Functions

 

  • To ensure smooth operations for patrons attending events at Marina Bay Sands.
  • Understand and adhere to established policies and procedures.
  • Actively assist with established Front of House emergency procedures. (Familiar with location and operation of emergency exits and equipment).
  • Assist patrons with special needs.
  • Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of Box Office, restrooms, F&B concessions, Cloak Room, etc), information about the event, general building history, etc.
  • Ability to repeatedly climb stairs – up and down – to provide effective staff coverage in all areas of the theatres.
  • Ability to stand for long periods, sometimes for the duration of an event.
  • Work all assigned shifts and arrive at call time (or obtain replacement).
  • Work flexible hours, including nights and holidays.
  • Attend required trainings and briefings.

JOB REQUIREMENTS

 

Minimum Qualifications

 

  • Must be at least 17 years old.
  • Commit to at least six months of service.
  • Enjoy working in a fun-filled environment.
  • Ability to provide quality customer service.
  • Ability to solve problems quickly and courteously.
  • Excellent communication and problem solving skills, including ability to maintain composure under stress.