Customer Service Representative (Curator)

Newfort Hospitality Management

Customer Service Representative (Curator)

Newfort Hospitality Management


Job Nature: Permanent

Position Level: Experienced

Job Category: Customer Service, Hotels/Integrated Resorts

Qualification: Bachelor's / Honours

Salary: Login to view


Responsibilities:

  • Being punctual according to shift roster.
  • Possessing a thorough knowledge of the department policies & procedures.
  • Creating the guest experience with the property by greeting and assisting all guests to the property (luggage assistance, concierge, inquiries, etc.); also focusing on guest engagements.
  • Responsible for guest registration process, assign rooms to accommodate special request whenever situation allows and communication of the property services and promotions.
  • Responsible for payment transactions upon check-out process.
  • Developing a thorough knowledge of room follow posting & cash handling procedures.
  • Providing accurate information to guests about product’s knowledge (rates, promotions, services, facilities and amenities).
  • Attending all the incoming calls, responding to them and transferring the call to the appropriate department.
  • Maintaining sufficient Front Desk supplies and being utilized properly.
  • To assist with breakfast operations, F&B inventories and ordering.
  • Serving Daily Breakfast and Weekly Guest Engagement Evening Event.
  • Assisting Reservations Department for taking same day and future reservations during off hours.
  • Assisting housekeeping department after their working hours, pertaining to deliver amenities, linens upon guests’ requests and ensuring socialize, alfresco, retreat and rooftop are organized and clean.
  • Adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.
  • Attending meetings and trainings as per requirement.
  • Conferring and coordinating with other departments.
  • Ad hoc duties as assigned.

 

Job Requirements:

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): Service-oriented, Good Communication, Ability to work independently and in teams, Coordination skills.
  • Preferably with some F&B background.
  • Executive club lounge experience preferred.
  • Preferably Junior Executive specialized in Service Apartment/Hotel Management/Tourism Services or equivalent.
Company Overview

Stylish apartments with eclectic tech-enabled spaces, Oakwood Studios Singapore is more than an address. Catering to your dynamic lifestyle, Oakwood Studios Singapore’s prime location and thoughtfully curated spaces allows one to seamlessly alternate between work and leisure. Conveniently situated in Orchard Road – the city’s prime shopping belt, residents are within walking distance to an array of shopping, dining and entertainment options. Orchard MRT station is a mere 10-minute walk away, connecting guests to the CBD district as well as other attractions and neighbourhoods within the city. Our apartments are unpretentious in design with spaces curated for guests to work, live and connect in. Furnished for independent living, each apartment comes with a fully-equipped kitchen and guests can choose from Studio, One- and Two-Bedroom apartments.
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