International Tourism Officer | RMB$5,000 - $8,500

K&L Manpower Pte. Ltd.

International Tourism Officer | RMB$5,000 - $8,500

K&L Manpower Pte. Ltd.

Job Nature: Contract

Position Level: Experienced

Job Category: Call Centre, Travel/Tourism

Qualification: Bachelor's / Honours

Salary: Login to view

Salary:  RMB$5,000 - $8,500

Job Description:

  1. Communicate with international customer by telephone, email, answer product-related questions.
  2. Handle some simple complains, collect and collate customer feedback information, put forward constructive suggestions to improve customer service level and reduce complains.
  3. Handle with order and related affairs for international customer, keep communicate with customer, suppliers and airline to ensure smooth and pleasant travel.
  4. Deal with all kinds of after-sales problem (flight change, refund renewal, value-added services, etc)

Other Information:

  • Bachelor or above
  • 2 years of working experience
  • Proficiency in English listening, speaking, reading and writing
  • Excellent logical expression ability and complaint handling ability
  • Good communication and coordinating skills, skilled operation of common office software.
  • Have a good sense of customer service and strong team spirit, strong ability to resist pressure, and work efficiently

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Company Overview

K&L Manpower is established in 2017 to fulfill our clients needs, and to find a suitable job for every job seeker. The company is comprised of qualified EA personnel with combined experience of over 30 years. At K&L Manpower Pte Ltd, we are driven by passion to create a dynamic platform that allows for job opportunities, connecting employers and employees to create value and build a long and sustainable working relationship.
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