Call Centre Specialists(Town)

OakTree Consulting

Call Centre Specialists(Town)

OakTree Consulting

Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: Call Centre, Customer Service, Sales Support/Coordination, Transportation/Shipping

Qualification: Bachelor's / Honours

Salary: Login to view


The Member Services Specialist provides superior customer service to our members by fulfilling their orders on time and accurately, addressing their problems in a professional manner and building good rapport with both members and co-workers.


Job Responsibilities:


  • Handle members’ inquiries and orders through by phone, via email or in person
  • Relate and show empathy to members when they encounter issues
  • Resolve members’ issues in a professional manner
  • Look for problem resolutions that addresses the needs of the members, while keeping the interest of the Company in mind
  • Process incoming orders, new accounts, distributor changes and assist members with account management
  • Provide members with product, business and relevant Company information
  • Document member’s calls and report trends to appropriate management
  • Proactively encourage additional sales and share product information
  • Proactively contact members and inform them of any product promotions, company events and special occasions
  • Provide administrative services as required


Knowledge, skills and Attributes


  • Possess a diploma or degree in any discipline
  • Candidates without the required educational qualification may be considered if they have prior customer service experience
  • At least 2 years’ experience in a Call Centre environment
  • Customer-oriented team player
  • Excellent communication skills - Spoken and Written
  • Good command of the English language
  • Has a pleasant disposition and enjoys interacting with people
  • Has a positive attitude and shows willingness to learn
  • Excellent interpersonal and organizational skills

Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period 

John Goh Meng Chye 
EA License No : 06C4642
EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.



Company Overview

We help our clients by providing prompt and quality human resource solutions through long term client partnerships, while enhancing the career prospects of the candidates. Learn More

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