Customer Success Manager (up to $7K)

People Profilers Pte Ltd

Customer Success Manager (up to $7K)

People Profilers Pte Ltd


Job Nature: Permanent

Position Level: Experienced, Manager

Job Category: Corporate Services, Account Management, Business Development, Corporate Sales

Qualification: Bachelor's / Honours

Salary: Login to view


´╗┐Responsibilities

  • Understand the customers to ensure company products and people deliver a transformal benefit to their business
  • Managing complex situations and guiding a diverse group of people towards win-win results for company and customers
  • Under Asset Management team, working with customers to understand their business and technical requirements and develop asset plans
  • Provide after sales service to customer after Asset Development Team (which is responsible for design, build & handover of assets to the client or Asset Management team) handover
  • Planning, budgeting and execution of asset enhancement initiatives to improve yield
  • Get regular updates from BUs on all asset activities to ensure prepared for all communications (eg price negotiations, rate adjustments, enhancement works and disruptions)
  • Account Management and oversee the service level of the customers
  • Communicate, and coordinate launch plan at every asset and develop a customised launch plans for all assets
  • Give presentations on asset plans, technical project details, financial/ contractual matters, product updates etc
  • Contract review and management (renewals, upselling and upgrading)
  • Get insights from customers that are fed back to the product development team

Requirements

  • Degree/ Diploma in Engineering, Business, Marketing or any related discipline
  • 5 years experience in after sales service from plant, chiller, property management & M&E field
  • Candidate with background from asset management, customer service, account management, after sales service and from Advertising/ Media agency preferred
  • Able to give stand up presentation, is articulate and logical in thought process
  • Demonstrated exceptional customer skills with strong and proven track record of managing customer relationships
  • Self motivated, team oriented, responsible and focused on exceeding customer expectations

 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [Click Here to Email Your Resume]

We regret that only shortlisted candidates will be notified

 

People Profilers Pte Ltd
No. 1 Finlayson Green #18-01 Singapore 049246
DID:  6671 9885
[Click Here to Email Your Resume]

Lee Hui En Ashley

License Number: 02C4944
Registration Number : R1111375

Company Overview

Since our humble beginnings in 2002, People Profilers has steadily grown from strength to strength in the Singapore recruitment arena.
Our expertise in providing Human Capital consultancy to our clients – universally sought after recruitment skills and headhunting expertise in just about any sector – has allowed People Profilers to leave an imprint across various industries and build a reputation for competency and expertise in Singapore.
What differentiates People Profilers from every other recruiter is our unwavering commitment to building relationships with our clients – understanding exactly what our clients are after, and allowing us to match their precise needs. We deliver human capital solutions that allow organisations and their employees to succeed.
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