Technical Support / Service Desk Executive (Singapore)

LGA Telecom Pte Ltd

Technical Support / Service Desk Executive (Singapore)

LGA Telecom Pte Ltd


Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: Electrical/Electronics, Maintenance, Mechanical, Mechatronics

Qualification: Bachelor's / Honours

Salary: Login to view


 

Responsibilities:

  • Provides 1st level support for network and Internet service applications via phone or email with accuracy and promptness to meet pre-defined SLAs.
  • Identifies security risks, threats and vulnerabilities of networks, systems, applications.
  • Takes ownership of the Incident or Request and updates information in the internal application for follow through and completion.
  • Manages issue resolution based on incident priority levels and escalates to appropriate channels when required.
  • 24x7 shift rotation including Public Holidays 

 

Requirements:

  • Min. Diploma in IT or Engineering related discipline
  • Must have basic knowledge of TCP/IP, LAN, and WAN concepts and Internet application (Email/Web/Domain)
  • Knowledge of different MS Windows Operating Systems and Mac OS
  • Certification in CCNA and Cloud knowledge preferred
  • Strong comprehension and communication skills (spoken and written)
  • Independent, result-oriented with the tenacity to perform in a fast-paced environment
  • Warm and cheerful personality with demonstrated excellence in customer service
  • Meticulous with a keen eye for detail
  • Fresh graduates are welcomed to apply

Successful candidate will be exposed to cutting edge Networking and Internet technology. 

We invite interested applicants to send us your comprehensive resume with qualifications, work experience, current & expected salaries and contact details to: [Click Here to Email Your Resume]

 

Please specify position you are applying for in the subject heading. 

We regret that only shortlisted candidates will be notified.

Company Overview

As one of the industry’s digital pioneers, LGA has been helping shape Singapore’s digital ecosystem since 1995, starting first as a Internet Service Provider to now providing full digital solutions for businesses throughout Singapore.
In the past two decades, LGA has been delivering resilient enterprise solutions that ensure uninterrupted business operations. In fact, it is this mantra that clients keep coming back and what motivates us to continue delivering quality services and products.
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