Call Centre Manager/ Team Lead

JobStudio Pte Ltd

Call Centre Manager/ Team Lead

JobStudio Pte Ltd


Job Nature: Permanent

Position Level: Experienced, Manager

Job Category: Call Centre

Qualification: Bachelor's / Honours

Salary: Login to view


Job responsibilities:

  • Be the first point of escalation in handling customers’ feedback and complaints
  • Assist Manager in setting up the new contact centre.
  • Manage a team of call centre agents in term of quality check, annual performance appraisal, manpower planning etc.
  • Build and maintain effective working relationship with internal and external stakeholder.
  • Carry out administrative duties such as preparing of statics, daily performance report etc.

Requirements:

  • Relevant experience in call centre setting, preferably healthcare.
  • Able to work in fast-paced call centre environment, office hours.
  • Min Diploma.

Interested applicants kindly send in your Resume in Microsoft format with photo attached and expected salary to
[Click Here to Email Your Resume].sg or call Alyssa at 64221390 to find out more.

 

JOBSTUDIO Pte Ltd
License No.: 10C4754
Yong Pei Yun (Alyssa)
Registration No.: R1768732

Company Overview

JobStudio is a dynamic professional staffing and search service provider in Singapore. We operate across the private and public sectors, dealing with permanent and contract roles across a wide range of specialized industries and professions. We are dedicated to help both employers and employees to navigate in the ever-changing world of work cultures and demands.
 
Our team is focused to bring innovative and strategic solutions to both clients and candidates and we achieve this by maintaining the highest levels of confidentiality, trust and integrity within the core industries.
 
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