Supervisor, Recreational Nodes Unit

Sentosa Development Corporation

Supervisor, Recreational Nodes Unit

Sentosa Development Corporation


Job Nature: Permanent

Position Level: Experienced

Job Category: Customer Service, Sales Support/Coordination, Travel/Tourism

Qualification: Bachelor / Honours


Assist Executive, Recreational Nodes Unit in providing high standard of guest service, content development, coordinate, facilitate and conduct guided tour. 

 

PRIMARY RESPONSIBILITIES:

  • Assist in the research and development of content for nature and heritage based related program and guided tour
  • Collaboration with respective units, departments, Island partners and third parties to curate and facilitate the tour programs
  • Work closely with respective units and sub-units to ensure sufficient manpower for program and guided tours
  • Communicate with respective parties to ensure smooth facilitation for all programs and guided tours
  • Plan and communicate with respective units and departments to provide all necessary logistical support
  • Constant exploring ways to review and enhance the content of current offerings
  • Gather feedbacks from teams and initiate improvements in operations, procedures and service standards
  • Provide support to ad hoc events and outreach programs organized by Environmental Management
  • Coordinate and provide support for harmonizing and driving show excellence and experiential requirements for future new recreational nodes

 

SECONDARY RESPONSIBILITIES:

  • Identify hazards and liaise with respective parties to rectify it for safety of our guest and ourselves
  • Conduct regular inspections and audits to ensure that smooth operation of recreational nodes in accordance to guest service and operational standards as defined by Sentosa Development Corporation
  • Handle administrative duties e.g. submission of visitorship, reports, checklist and part-timers’ payroll
  • Support “Recreation Nodes Unit” daily operations as and when required
  • Facilitate information flow and feedbacks between Executive and team
  • Managing cross deployment of staff within the three  recreational nodes
  • Complete any other duties assigned from time to time

 

REQUIREMENTS:

  • Diploma in any discipline, preferably in Tourism Field of Study with at least 2-3 years experience in service/hospitality industry, attractions management etc.
  • Good knowledge of MS Office applications predominantly, Word, Excel and Powerpoint
  • Possesses experience in leading a small team. A team player and who is able to communicate well with relevant stakeholders
  • Preferably possesses Class 2B or Class 3 Driver’s License
  • Possesses good analytical and conflict resolution skills especially encountering difficult guests
  • Multi-tasking capabilities and willingness to go the extra miles
  • Some experience in content development, facilitate and conduct guided tours/programmes or delivery of guided tours will be an added advantage

Company Overview

We at Sentosa serve from the heart with energy, passion and fun - to provide memorable experiences for all our guests!

Our employees choose us because they want to make a difference and because they are empowered to make things happen. They bring to life our STAR values of Service, Teamwork, Acting with Integrity and Results.

We provide a fun and stimulating work environment, and an opportunity to be part of a growing organisation. Whether it is working full-time, part-time (flexible hours) or on contract, on weekdays, weekends, during the school vacation, public holidays or being on hand for any of our signature events, Sentosa may just have the right job for you!

Take a step forward to be part of Sentosa - The State of Fun.
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