Senior Manager/Manager (Agency Business Consulting) - Contract

Central Provident Fund Board

Senior Manager/Manager (Agency Business Consulting) - Contract

Central Provident Fund Board

Job Nature: Contract

Position Level: Entry Level, Experienced

Job Category: Government Sector/Civil Service, Product Development/Management, Brand/Product Management, Consumer Services

Qualification: Bachelor / Honours, Masters / PhD

Manager / Assistant Manager (Agency Business Consulting) - Contract

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 3.8 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family. 

For the benefit of citizens and employers, the Agency Services Group implements and administers schemes, such as GST Voucher, Workfare Income Supplement, on behalf of various Government agencies. The work is diverse and dynamic, giving officers the opportunity to collaborate with various government agencies and stakeholders to enhance the lives of Singaporeans from all walks of life. This is the job for you if you enjoy challenges and want to make a difference to the lives of Singaporeans beyond the CPF system. 

(Seniority of appointment will be commensurate with relevant work experience.)

Job Responsibilities

  • Support Agency Transformation strategy workstreams (as assigned) transforming the CPF-Agency Business from service provider to Whole-of-Government (WOG)’s implementation strategic partner
  • Implement initiatives and programmes across multiple schemes to optimise process management and resource allocation    
  • Conduct research and environmental scans to identify emerging opportunities and technologies that can be adopted for schemes operational efficiency
  • Support strategy formulation, reviews and execution to continuously enhance agency business’s ability to respond and implement agency schemes effectively on behalf of the Government
  • Support engagements with schemes' Principals on strategic and tactical issues

Additional Job Responsibilities (on assignment or attachment basis)

  • Administer agency schemes to ensure effective planning and implementation of project requirements within timelines
  • Review and streamline work processes for operational efficiency
  • Manage related system enhancements
  • Manage escalated queries related to the schemes from members of the public
  • Liaise with principals (e.g. Ministry of Finance, Ministry of Manpower) on project requirements

Job Requirements

  • Strong analytical and critical thinking skills
  • Strong organisational and project management skills
  • Excellent interpersonal, facilitation, communication and writing skills
  • Resilience and determination to push through the tasks at hand
  • Adaptability and ability to work well independently or in a team

Company Overview

The CPF Board is the trustee of members' CPF savings. We seek to protect and preserve the value of the savings. We provide fair market returns at minimal risk, while opening avenues for members to seek higher returns on their own after carefully considering the risks involved. The guiding principle is prudence. And returns should contribute towards the member's well-being in his retirement.

In CPF Board, we believe in achieving our mission and vision through motivated people who are committed to learn, improve and innovate. We do so by creating a conducive work environment and by attracting, nurturing and retaining talent. We provide competitive rewards & benefits to our staff. We develop our staff through well-structured training & development programmes and career development planning.
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